FAQs

About Shop

What payment methods do you accept?

We accept a variety of secure payment methods, including:

  • Credit and Debit Cards (Visa, Mastercard, etc.)
  • PayFast, our trusted payment gateway, which complies with PCI DSS (Payment Card Industry Data Security Standards) to ensure your information is protected during checkout.
Is my payment information secure?

Yes, absolutely! We use PayFast as our payment gateway, which is PCI DSS compliant. This means your transactions are encrypted and handled with the highest level of security, ensuring a safe and secure checkout experience.

Do you offer shipping across South Africa?

Yes, we deliver to all areas within South Africa. Delivery times range from 1–3 business days, depending on your location.

Can I pick up my order?

Yes, you can arrange to pick up your order. Please contact us in advance at info@babyplanet.co.za or call us at 012 345 678 to schedule a pickup.

What is your return and refund policy?

We offer hassle-free returns! If you’re not satisfied with your purchase, you can return it within 14 days of delivery for a refund or exchange. Please visit our Returns and Refund Policy page for more details.

How do I track my order?

Once your order is shipped, you’ll receive a tracking number via email or SMS, which you can use to track your parcel online.

Can I change or cancel my order?

If your order hasn’t been shipped yet, you can contact us to request changes or cancellations. Reach out to us at info@babyplanet.co.za as soon as possible.

Do you have a loyalty program?

We are working on launching a loyalty program soon to reward our valued customers. Stay tuned for updates!

Do you offer discounts or promotions?

Yes, we regularly run special promotions and discounts on our products. Keep an eye on our website and subscribe to our newsletter to stay updated on the latest deals.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at info@babyplanet.co.za with your order number and photos of the issue. We’ll resolve it promptly.

In-person shopping or pickups?

Currently, we don’t have a physical storefront for in-person shopping. However, you can arrange to pick up your order in Johannesburg by contacting us beforehand.

Can I schedule delivery at a specific time?

While we cannot guarantee specific delivery times, our courier partners aim to deliver during standard business hours (8 AM – 5 PM). You’ll receive a tracking number to monitor your delivery.

Do you sell sustainable or eco-friendly baby products?

Yes, we stock a selection of eco-friendly baby items that prioritize sustainability and safety for your child and the environment. Check our "Eco-Friendly" category for more details.

Where are you located?

BabyPlanet is based in Johannesburg, South Africa. While we don’t have a physical storefront, our online shop is accessible 24/7 for your convenience.

Do you ship internationally?

Currently, we only ship within South Africa. However, we plan to expand to international shipping soon. Stay updated by subscribing to our newsletter!

Are there any additional charges I should know about?

The total cost, including shipping fees, will be displayed at checkout. There are no hidden fees.

What makes BabyPlanet unique?

We are a trusted online store offering a curated selection of high-quality baby gear, toys, and essentials. Our focus is on safety, convenience, and delivering happiness to families across South Africa.

Can I shop without creating an account?

Yes, you can check out as a guest. However, creating an account makes it easier to track orders and save your details for future purchases.